Web platform
Rebuilding a carmaker's digital front door.
HyundaiUSA.com is where most people meet the brand before they meet a dealer. I led its relaunch end to end: customer experience, UX and UI, engineering, personalization, CRM, analytics, SEO and content, all from inside Hyundai's in-house agency.
That meant directing a 60-person team across strategy, design, technology, content, analytics and project management, and holding a single coherent direction across all of it. Alongside the relaunch I initiated a personalization strategy as well as an AI integration program aimed at making the digital experience more responsive to individual customers.
Of 18 US automotive manufacturer sites in J.D. Power's Manufacturer Website Evaluation Study at launch.
Test drive leads in the first week after launch.


